New Jersey S578 mandates telecommunications companies to offer prorated refunds for service outages exceeding 72 hours.
New Jersey S578 requires telecommunications companies to provide prorated refunds or credits to customers for service interruptions lasting more than 72 hours. This applies to both traditional and Voice Over Internet Protocol or other Internet-based telephone services, with the exception of outages occurring during events causing significant damage to the electric grid. The Board of Public Utilities retains the authority to establish additional exceptions or limitations. Customers are not required to take any action to receive these bill adjustments or credits.
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