New Jersey S507 requires telecommunications companies to provide prorated refunds for service outages lasting over 24 hours.
New Jersey S507 mandates that telecommunications companies offer prorated refunds or bill adjustments to customers who experience service interruptions lasting more than 24 hours. This applies to both traditional telephone services and Voice over Internet Protocol (VoIP) and Internet-based telephone services. The Board of Public Utilities is tasked with ensuring these refunds or adjustments are provided without requiring customers to take any additional action.
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