New Jersey S397 mandates electric, gas, and water utilities to notify customers about service outages lasting an hour or more.
New Jersey S397 requires electric, gas, and water public utilities to notify customers about service outages beyond their control. The notifications must include the outage's location, estimated length, contact information for the utility and emergency services, and instructions on reporting related service problems. The bill allows state, county, and municipal entities to disseminate this information. Utilities must develop a plan to notify customers who opt-in, using formats such as autodialed telephone calls, text messages, or email alerts.
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