New Jersey S3826 mandates the MVC to run a call center for online transaction assistance.
New Jersey S3826 requires the New Jersey Motor Vehicle Commission to maintain a call center within the state, available during weekdays from 8:30 a.m. to 4:30 p.m. The call center will assist individuals in navigating the MVC's website and processing online transactions. Services must be offered in both English and Spanish. The MVC may also provide web-based tutorials and recorded help messages to reduce staffing needs. Additionally, the MVC must publish quarterly performance reports on its website, detailing call volume, wait times, call purposes, and call durations.
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- Legal Framework
- Critical Issues
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