S.3782

Modernizes New Jersey's 2-1-1 information and referral system to improve service connections.

This bill enhances the New Jersey 2-1-1 information and referral system by mandating active referrals, including warm handoffs, to directly connect callers with service providers. It requires real-time technology for provider availability, appointment scheduling, and outcome tracking. State agencies must promote participation in the system, and the Department of Human Services will oversee implementation, utilizing federal funds. Annual reports will detail referral outcomes and barriers. The bill also appropriates necessary funds for these improvements.