Establishes a Customer Service Initiative to improve service delivery in New Jersey State agencies.
The bill establishes a Customer Service Initiative to improve service delivery in New Jersey State agencies. It mandates each agency to develop a written customer service improvement plan, incorporating recognized best practices and minimum response times for inquiries and services. Agencies must display the Customer Service Promise on their websites and offices, and include sections for customer comments and surveys. The initiative focuses on fostering a strong service culture, improving employee training, and incorporating customer service goals into performance evaluations.
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- Overview
- Core Provisions
- Implementation
- Impact
- Legal Framework
- Critical Issues
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