New Jersey S3197 mandates transportation network companies to offer live customer service and timely notifications to riders.
New Jersey S3197 requires transportation network companies to provide live customer service representatives available 24/7 for riders to resolve account issues and dispute charges. The bill also mandates that companies notify riders electronically within 48 hours when account information is updated or when unusual ride patterns are detected. Companies must submit annual written descriptions of their compliance with these notification requirements to the New Jersey Motor Vehicle Commission as a condition for operating in the state.
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- Legal Framework
- Critical Issues
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