New Jersey A5469 mandates the Board of Public Utilities to survey public utility customers every five years.
New Jersey A5469 requires the New Jersey Board of Public Utilities to conduct a customer opinion survey every five years for each public utility operating in the state. The survey aims to assess customer satisfaction regarding the reliability of public utility service, frequency and duration of service interruptions, customer service and responsiveness, billing practices and affordability of public utility services, and overall customer satisfaction. The board may also include any other topics it deems appropriate.
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- Overview
- Core Provisions
- Implementation
- Impact
- Legal Framework
- Critical Issues
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