A5312

Modernizes New Jersey's 2-1-1 information and referral system to improve service connections through active referrals and warm handoffs.

The bill enhances New Jersey's 2-1-1 information and referral system by mandating active referrals, including warm handoffs, to connect individuals with health and human services more effectively. It requires the 2-1-1 specialists to facilitate direct connections between callers and service providers, rather than just providing contact information. When direct connections are not possible, specialists must document the reason and offer alternative referrals. The Department of Human Services will adopt rules to implement these changes, and the Legislature must appropriate necessary funds.