Modernizes New Jersey's 2-1-1 system to facilitate direct connections between callers and service providers.

The bill enhances the New Jersey 2-1-1 information and referral system by mandating active referrals, including warm handoffs, to connect callers directly with service providers. This approach aims to improve service connection rates and reduce duplication of effort. The 2-1-1 System will be supported by advanced referral technology for real-time provider availability, direct electronic referrals, secure data sharing, and outcome tracking. State agencies are encouraged to promote participation by service providers in the 2-1-1 system.

Modernizes New Jersey's 2-1-1 system to facilitate direct connections between callers and service providers.

The bill enhances the New Jersey 2-1-1 information and referral system by mandating active referrals, including warm handoffs, to connect callers directly with service providers. This approach aims to improve service connection rates and reduce duplication of effort. The 2-1-1 System will be supported by advanced referral technology for real-time provider availability, direct electronic referrals, secure data sharing, and outcome tracking. State agencies are encouraged to promote participation by service providers in the 2-1-1 system.