New Jersey A2360 mandates the MVC to run a call center for online transaction assistance.
New Jersey A2360 requires the Motor Vehicle Commission (MVC) to operate a call center within the state to help individuals navigate the MVC's website and complete online transactions. The call center must be available during weekdays from 8:30 a.m. to 4:30 p.m. and offer services in both English and Spanish. To minimize staffing needs, the MVC may also provide web-based tutorials and recorded help messages. Additionally, the MVC must publish quarterly performance reports on its website, detailing call volume, wait times, call purposes, and call durations.
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- Legal Framework
- Critical Issues
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