Urges health insurance and prescription drug providers to offer a method for callers to speak to a human operator.
This resolution urges health insurance providers and prescription drug providers that use automated telephone answering services to offer individuals who contact them by telephone during normal business hours the option of pressing zero to speak to or leave a message for a human operator. It highlights the difficulties faced by senior citizens and individuals with impaired hearing in navigating these automated systems and emphasizes the need for a clear method to contact a human representative.
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