New Jersey S3817 mandates businesses using text-based chat to offer consumers a transcript of their chat.
New Jersey S3817 requires businesses using text-based chat to provide consumers with an option to receive a transcript of the chat at the end of the interaction. The business must inform consumers of this option clearly and conspicuously at the start of any chat. Violations of this requirement are considered unlawful practices under the consumer fraud act, subject to penalties including monetary fines, cease and desist orders, punitive damages, treble damages, and costs.
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