Requires the New Jersey Board of Public Utilities to survey customers every five years.
Requires the New Jersey Board of Public Utilities to conduct a customer opinion survey every five years for each public utility operating in the state. The survey must assess customer satisfaction with service reliability, interruptions, customer service, billing practices, affordability, and any other topics deemed appropriate by the board. The survey will be distributed via email or postal mail, with participation voluntary and anonymous to the extent practicable.
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