New Jersey A3183 mandates transportation network companies to offer live customer service and specific notifications to riders.

New Jersey A3183 requires transportation network companies (TNC) to provide a live customer service representative available 24/7 for riders to address account changes and dispute charges. The bill also mandates TNCs to notify riders electronically within 48 hours if their account information is updated or if their account shows unusual ride patterns. TNCs must submit a compliance plan to the New Jersey Motor Vehicle Commission (MVC) for a permit to operate in the state. The permit requires annual renewal and includes a $25,000 fee. Non-compliance can result in permit revocation and penalties.

New Jersey A3183 mandates transportation network companies to offer live customer service and specific notifications to riders.

New Jersey A3183 requires transportation network companies (TNC) to provide a live customer service representative available 24/7 for riders to address account changes and dispute charges. The bill also mandates TNCs to notify riders electronically within 48 hours if their account information is updated or if their account shows unusual ride patterns. TNCs must submit a compliance plan to the New Jersey Motor Vehicle Commission (MVC) for a permit to operate in the state. The permit requires annual renewal and includes a $25,000 fee. Non-compliance can result in permit revocation and penalties.