New Jersey A2360 mandates the MVC to run a call center for online transaction assistance.

New Jersey A2360 requires the Motor Vehicle Commission (MVC) to operate a call center within the state to help individuals navigate the MVC's website and complete online transactions. The call center must be available during weekdays from 8:30 a.m. to 4:30 p.m. and offer services in both English and Spanish. To minimize staffing needs, the MVC may also provide web-based tutorials and recorded help messages. Additionally, the MVC must publish quarterly performance reports on its website, detailing call volume, wait times, call purposes, and call durations.

New Jersey A2360 mandates the MVC to run a call center for online transaction assistance.

New Jersey A2360 requires the Motor Vehicle Commission (MVC) to operate a call center within the state to help individuals navigate the MVC's website and complete online transactions. The call center must be available during weekdays from 8:30 a.m. to 4:30 p.m. and offer services in both English and Spanish. To minimize staffing needs, the MVC may also provide web-based tutorials and recorded help messages. Additionally, the MVC must publish quarterly performance reports on its website, detailing call volume, wait times, call purposes, and call durations.