New Jersey A1982 mandates businesses using text-based chat to offer consumers a transcription of their chat.

New Jersey A1982 requires businesses that use text-based chat to provide consumers with an option to obtain a transcript of their chat at the end of the interaction. The business must inform the consumer clearly and conspicuously at the start of the chat about this option. A violation of this provision is considered an unlawful practice under the consumer fraud act, with penalties including monetary fines, cease and desist orders, punitive damages, treble damages, and costs awarded to the injured party.

New Jersey A1982 mandates businesses using text-based chat to offer consumers a transcription of their chat.

New Jersey A1982 requires businesses that use text-based chat to provide consumers with an option to obtain a transcript of their chat at the end of the interaction. The business must inform the consumer clearly and conspicuously at the start of the chat about this option. A violation of this provision is considered an unlawful practice under the consumer fraud act, with penalties including monetary fines, cease and desist orders, punitive damages, treble damages, and costs awarded to the injured party.