Montana HB885 revises Medicaid laws to enhance customer service, including establishing a phone hotline, improving client-facing technology, and.
Montana HB885 generally revises Medicaid laws to improve customer service by directing the Department of Public Health and Human Services to establish a phone hotline for members and applicants, offering expected wait times and callback options. The bill mandates that client-facing technology, implemented after the act's effective date, use mobile-first technology with optimal functionality on cell phones, tablets, and computers.
Included in complete analysis
- Overview
- Core Provisions
- Implementation
- Impact
- Legal Framework
- Critical Issues
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