Montana HB885 revises Medicaid laws to enhance customer service, including establishing a phone hotline, improving client-facing technology, and.

Montana HB885 generally revises Medicaid laws to improve customer service by directing the Department of Public Health and Human Services to establish a phone hotline for members and applicants, offering expected wait times and callback options. The bill mandates that client-facing technology, implemented after the act's effective date, use mobile-first technology with optimal functionality on cell phones, tablets, and computers.

Montana HB885 revises Medicaid laws to enhance customer service, including establishing a phone hotline, improving client-facing technology, and.

Montana HB885 generally revises Medicaid laws to improve customer service by directing the Department of Public Health and Human Services to establish a phone hotline for members and applicants, offering expected wait times and callback options. The bill mandates that client-facing technology, implemented after the act's effective date, use mobile-first technology with optimal functionality on cell phones, tablets, and computers.