Montana HB510 revises Medicaid laws to improve customer service, requires mobile-first technology, and reopens public assistance offices.

Montana HB510 revises Medicaid laws to enhance customer service for Medicaid clients. It mandates the Department of Public Health and Human Services to reopen 10 offices of public assistance by June 30, 2026, and to establish a phone hotline with expected wait times and callback options. The bill requires all written Medicaid applications and renewal notices to be in plain language and translated into the state's five most commonly spoken languages.

Montana HB510 revises Medicaid laws to improve customer service, requires mobile-first technology, and reopens public assistance offices.

Montana HB510 revises Medicaid laws to enhance customer service for Medicaid clients. It mandates the Department of Public Health and Human Services to reopen 10 offices of public assistance by June 30, 2026, and to establish a phone hotline with expected wait times and callback options. The bill requires all written Medicaid applications and renewal notices to be in plain language and translated into the state's five most commonly spoken languages.