Michigan SB0252 establishes the Water Shutoff Protection Act, regulating water service shutoffs by providers.

Michigan SB0252, the Water Shutoff Protection Act, sets rules for water service shutoffs by providers. It mandates providers to notify customers of impending shutoffs and requires multiple contacts before shutting off service for nonpayment. Providers must restore service upon customer request once the issue is resolved. The act prohibits shutoffs for critical care customers, those in water affordability programs, and those with unresolved payment disputes. It also mandates equal language access for customers with limited English proficiency and allows for civil actions for violations.

Michigan SB0252 establishes the Water Shutoff Protection Act, regulating water service shutoffs by providers.

Michigan SB0252, the Water Shutoff Protection Act, sets rules for water service shutoffs by providers. It mandates providers to notify customers of impending shutoffs and requires multiple contacts before shutting off service for nonpayment. Providers must restore service upon customer request once the issue is resolved. The act prohibits shutoffs for critical care customers, those in water affordability programs, and those with unresolved payment disputes. It also mandates equal language access for customers with limited English proficiency and allows for civil actions for violations.