Massachusetts S655 mandates quarterly reporting by water utilities on customer service data to promote water access equity.

Massachusetts S655 requires public and private water utilities to submit quarterly reports to the executive office of energy and environmental affairs. These reports, which will be made public, must include detailed customer service data, such as the number of customers served, disconnection notices sent, and water shut-offs. The data must be disaggregated by zip codes. This legislation aims to enhance transparency and promote water access equity by ensuring utilities provide comprehensive information on their services and customer interactions.

Massachusetts S655 mandates quarterly reporting by water utilities on customer service data to promote water access equity.

Massachusetts S655 requires public and private water utilities to submit quarterly reports to the executive office of energy and environmental affairs. These reports, which will be made public, must include detailed customer service data, such as the number of customers served, disconnection notices sent, and water shut-offs. The data must be disaggregated by zip codes. This legislation aims to enhance transparency and promote water access equity by ensuring utilities provide comprehensive information on their services and customer interactions.