Massachusetts S2265 mandates ride share companies to maintain a 24/7 customer service line.
Massachusetts S2265 amends Chapter 159A of the General Laws to require ride share companies, including Uber and Lyft, to maintain a customer service line available 24 hours a day, 7 days a week. This legislation aims to ensure continuous customer support for ride share users, enhancing service reliability and accessibility.
Included in complete analysis
- Overview
- Core Provisions
- Implementation
- Impact
- Legal Framework
- Critical Issues
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