Massachusetts S2142 aims to prevent employers from closing call centers and relocating customer service operations overseas.

Massachusetts S2142 seeks to discourage employers from closing call centers and relocating customer service operations overseas by requiring notification to the Secretary of Labor and Workforce Development 120 days before relocation. Employers on the list will be ineligible for state grants, loans, or tax benefits for five years. The bill also mandates that state-business-related call center and customer service work be performed within Massachusetts. Employers that violate the notification requirement face a civil penalty of up to $10,000 per day.

Massachusetts S2142 aims to prevent employers from closing call centers and relocating customer service operations overseas.

Massachusetts S2142 seeks to discourage employers from closing call centers and relocating customer service operations overseas by requiring notification to the Secretary of Labor and Workforce Development 120 days before relocation. Employers on the list will be ineligible for state grants, loans, or tax benefits for five years. The bill also mandates that state-business-related call center and customer service work be performed within Massachusetts. Employers that violate the notification requirement face a civil penalty of up to $10,000 per day.