Massachusetts H4019 amends compensation rules for warranty service labor.
Massachusetts H4019 amends the definition of fair compensation for warranty service labor. It allows dealers to establish labor rates using either a retail labor time guide or by submitting non-warranty service repair orders to the manufacturer or distributor. If the dealer disputes the proposed labor rate, they can file an action in court. The labor rate becomes effective 30 days after declaration, subject to audit and rebuttal.
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