Massachusetts H3780 aims to enhance broadband resiliency, public safety, and quality in the state.

Massachusetts H3780 establishes standards and oversight for broadband and VoIP services to ensure reliability and public safety. The Department of Telecommunications and Cable is tasked with setting regulations for broadband infrastructure resiliency, reporting requirements, and evaluations of service quality. Internet service providers must display a broadband consumer label with detailed service information and offer refunds for outages over three minutes. The bill also mandates annual reporting on broadband access goals.

Massachusetts H3780 aims to enhance broadband resiliency, public safety, and quality in the state.

Massachusetts H3780 establishes standards and oversight for broadband and VoIP services to ensure reliability and public safety. The Department of Telecommunications and Cable is tasked with setting regulations for broadband infrastructure resiliency, reporting requirements, and evaluations of service quality. Internet service providers must display a broadband consumer label with detailed service information and offer refunds for outages over three minutes. The bill also mandates annual reporting on broadband access goals.