Massachusetts H3384 mandates language access services for Limited English Proficient (LEP) and deaf or hard of hearing persons.

Massachusetts H3384 requires public-facing state agencies to provide equal access to services, programs, and activities for LEP and deaf or hard of hearing persons. This includes timely, culturally competent oral interpretation and auxiliary aids and services. Agencies must develop language access plans, conduct community needs assessments, and employ qualified bilingual or multilingual staff. The bill also establishes an office of access and opportunity to oversee compliance and an advisory board to support agencies.

Massachusetts H3384 mandates language access services for Limited English Proficient (LEP) and deaf or hard of hearing persons.

Massachusetts H3384 requires public-facing state agencies to provide equal access to services, programs, and activities for LEP and deaf or hard of hearing persons. This includes timely, culturally competent oral interpretation and auxiliary aids and services. Agencies must develop language access plans, conduct community needs assessments, and employ qualified bilingual or multilingual staff. The bill also establishes an office of access and opportunity to oversee compliance and an advisory board to support agencies.