Iowa SF389 mandates public records custodians to promptly acknowledge requests, provide contact information, estimate fees, and inform of delays.

Iowa SF389 amends public records procedures by requiring lawful custodians to acknowledge requests promptly, provide contact details, estimate fees, and inform of delays. The bill defines "promptly" as responding within less than thirty minutes. It also allows custodians to set reasonable rules for record examination and copying, and mandates that requests be fulfilled in writing, by phone, or electronically. The custodian may charge reasonable expenses, but must make efforts to provide records at no cost beyond copying fees.

Iowa SF389 mandates public records custodians to promptly acknowledge requests, provide contact information, estimate fees, and inform of delays.

Iowa SF389 amends public records procedures by requiring lawful custodians to acknowledge requests promptly, provide contact details, estimate fees, and inform of delays. The bill defines "promptly" as responding within less than thirty minutes. It also allows custodians to set reasonable rules for record examination and copying, and mandates that requests be fulfilled in writing, by phone, or electronically. The custodian may charge reasonable expenses, but must make efforts to provide records at no cost beyond copying fees.