Iowa HF551 mandates broadband service providers to report and refund customers for under-delivered speeds.

Iowa HF551 requires communication service providers to report the maximum download and upload speeds of broadband services they advertised and actually provided to customers each quarter. If the actual speeds fall short of the contracted speeds, providers must issue prorated refund credits. The bill also mandates that providers hire independent contractors to audit their compliance and verify the speeds. The attorney general can seek judicial enforcement and assess civil penalties. Revenue from these penalties funds economic development and community assistance programs.

Iowa HF551 mandates broadband service providers to report and refund customers for under-delivered speeds.

Iowa HF551 requires communication service providers to report the maximum download and upload speeds of broadband services they advertised and actually provided to customers each quarter. If the actual speeds fall short of the contracted speeds, providers must issue prorated refund credits. The bill also mandates that providers hire independent contractors to audit their compliance and verify the speeds. The attorney general can seek judicial enforcement and assess civil penalties. Revenue from these penalties funds economic development and community assistance programs.