Iowa HF2448 mandates business entities maintain a publicly accessible phone number for consumer inquiries and ensure consumers are connected to a.

Iowa HF2448 establishes requirements for business entities' telephone communications with consumers. Business entities must maintain a publicly accessible phone number for consumer inquiries and ensure consumers are connected to a representative within two minutes. The bill allows the use of an automated response system but prohibits it from requiring more than three menu prompts before offering a direct connection to a representative.

Iowa HF2448 mandates business entities maintain a publicly accessible phone number for consumer inquiries and ensure consumers are connected to a.

Iowa HF2448 establishes requirements for business entities' telephone communications with consumers. Business entities must maintain a publicly accessible phone number for consumer inquiries and ensure consumers are connected to a representative within two minutes. The bill allows the use of an automated response system but prohibits it from requiring more than three menu prompts before offering a direct connection to a representative.