Indiana HB1111 addresses utility matters, including service interruptions, bill credits, and protections for elderly and vulnerable customers.

Indiana HB1111 amends utility regulations to enhance customer protections and service standards. It mandates that electric or gas utilities identify new residential customers aged 62 or older and inform them about relevant assistance programs. Utilities must provide bill credits for electric service interruptions, with the amount varying based on the duration of the interruption. The bill prohibits utilities from charging reconnection fees and from terminating service for customers aged 65 or younger, including those in households with children aged 16 or younger.

Indiana HB1111 addresses utility matters, including service interruptions, bill credits, and protections for elderly and vulnerable customers.

Indiana HB1111 amends utility regulations to enhance customer protections and service standards. It mandates that electric or gas utilities identify new residential customers aged 62 or older and inform them about relevant assistance programs. Utilities must provide bill credits for electric service interruptions, with the amount varying based on the duration of the interruption. The bill prohibits utilities from charging reconnection fees and from terminating service for customers aged 65 or younger, including those in households with children aged 16 or younger.