SB3413

Illinois SB3413 establishes Health Care Ombudspersons to assist with group health benefits inquiries and issues.

Illinois SB3413 amends the State Employees Group Insurance Act of 1971 by requiring the Director of Central Management Services to designate Health Care Ombudspersons. These ombudspersons, who are employees of the Department of Central Management Services, will monitor and respond to members' questions about group health benefits and eligibility. Their contact information must be included in communications and available on the department's website. The primary goal of these ombudspersons is to provide useful information and resolve issues between members and third-party providers.