Illinois SB3066 mandates service providers to schedule appointments and notify consumers of estimated arrival times for services requiring their.
Illinois SB3066 amends the Consumer Fraud and Deceptive Business Practices Act by requiring service providers to schedule appointments and notify consumers of estimated arrival times for services requiring their presence. If the estimated arrival time exceeds two hours, the provider must notify the consumer by phone or voicemail one hour before arrival. If the provider fails to meet these requirements or arrives more than 30 minutes late, they cannot charge the consumer for the missed appointment. A violation of this provision is considered an unlawful practice.
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