Illinois SB0049 mandates high-impact social media companies to provide free customer support for reporting harmful content.
Illinois SB0049 amends the Consumer Fraud and Deceptive Business Practices Act to require high-impact social media companies to offer a free customer support service. This service must respond to customers within one business day and resolve issues within three business days. Companies failing to comply face fines of $1,000 per day, with collected fines supporting mental health awareness in Illinois. Effective January 1, 2026.
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- Legal Framework
- Critical Issues
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