Illinois HB2831 establishes customer service standards for cable and video providers, including billing, service, and privacy protections.
Illinois HB2831 mandates that cable and video providers in the state adhere to specific customer service standards. These include offering free service line drops and basic service to public buildings, providing clear and accurate monthly bills, and ensuring that customers receive at least 28 days to pay their bills. The bill also requires providers to offer pro rata credits for service disconnections requested within the first two weeks of a billing period.
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- Overview
- Core Provisions
- Implementation
- Impact
- Legal Framework
- Critical Issues
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