HB2698 requires cable and video providers in Illinois to issue prorated bill credits to consumers for service outages lasting over an hour.
HB2698 amends the Public Utilities Act to mandate that cable and video providers in Illinois issue prorated bill credits to consumers for any service outage lasting more than one hour. The credit is calculated based on the consumer's monthly service rate, prorated for the duration of the outage. This applies to any channel, regardless of whether it is local, regional, or paid.
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