Hawaii SB2773 mandates hotel notification of service disruptions and allows guests to cancel without fees.

Hawaii SB2773 requires hotel keepers to notify third-party vendors and guests of service disruptions within 24 hours. It prohibits hotels from charging fees or retaining deposits if a disruption is likely during a guest's stay. Disruptions include pest infestations, construction noise, unavailable amenities, and utility outages. Violators must forfeit three times the amount charged in excess of what they are entitled to. The Act does not affect pre-existing rights, duties, penalties, or proceedings.

Hawaii SB2773 mandates hotel notification of service disruptions and allows guests to cancel without fees.

Hawaii SB2773 requires hotel keepers to notify third-party vendors and guests of service disruptions within 24 hours. It prohibits hotels from charging fees or retaining deposits if a disruption is likely during a guest's stay. Disruptions include pest infestations, construction noise, unavailable amenities, and utility outages. Violators must forfeit three times the amount charged in excess of what they are entitled to. The Act does not affect pre-existing rights, duties, penalties, or proceedings.