Hawaii HB945 mandates hotels to notify guests and vendors of service disruptions and prohibits fees for cancellations due to such disruptions.
Hawaii HB945 aims to protect hotel guests from the effects of service disruptions by requiring hotels to notify all third-party vendors and prospective and current guests about any disruptions. The bill defines "service disruption" as conditions such as construction work, pest infestations, unavailability of amenities, and work stoppages. Hotels must provide clear and conspicuous notifications within 24 hours of becoming aware of a disruption.
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