Hawaii HB945 mandates hotel notification of service disruptions to guests and third-party vendors, and prohibits fees for early cancellations due to.
Hawaii HB945 aims to protect hotel guests from the adverse effects of service disruptions by requiring hotels to notify all third-party vendors and prospective and current guests of any service disruptions. This includes conditions such as pest infestations, construction work, noisy demonstrations, work stoppages, strikes, or lockouts, and the unavailability of advertised amenities. The bill also prohibits hotels from imposing any fees, penalties, or other charges, or retaining any deposits, if a guest cancels a reservation before check-in due to a service disruption.
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