Outage Refund Protection Act mandates refunds and credits for customers of telephone, cable, satellite, and internet services during outages.
The Outage Refund Protection Act requires telephone, cable, satellite, and internet providers to issue credits and refunds to customers when services are unavailable for four hours or more. Credits are automatically issued for 1/30 of the monthly rate per day of outage. Refunds are issued within 30 days of service termination if credits exceed the amount due. The Federal Trade Commission and Federal Communications Commission are tasked with implementing these requirements, including setting standards for missed service appointments and customer service improvements.
Included in complete analysis
- Overview
- Core Provisions
- Implementation
- Impact
- Legal Framework
- Critical Issues
See what it does, who it affects, and the critical issues in plain language. Free, 30 seconds.