Social Security Customer Service Act requires the Social Security Administration to maintain a specific number of staff members.

The Social Security Customer Service Act mandates that the Commissioner of Social Security ensure the Social Security Administration maintains a number of full-time employees equal to or greater than the count on January 19, 2025. Of the new hires, 75% must be in positions directly serving beneficiaries, such as field offices, telephone inquiry centers, program service centers, payment processing, regional field offices, and disability benefits adjudication. The remaining 25% will be managerial or administrative support staff.

Social Security Customer Service Act requires the Social Security Administration to maintain a specific number of staff members.

The Social Security Customer Service Act mandates that the Commissioner of Social Security ensure the Social Security Administration maintains a number of full-time employees equal to or greater than the count on January 19, 2025. Of the new hires, 75% must be in positions directly serving beneficiaries, such as field offices, telephone inquiry centers, program service centers, payment processing, regional field offices, and disability benefits adjudication. The remaining 25% will be managerial or administrative support staff.