SB192 amends Delaware Code to require public utilities to notify relevant parties before relocating call centers outside their service territory.
SB192 amends Title 26 of the Delaware Code to mandate that public utilities notify the Delaware Public Service Commission, current and prospective employees, and labor unions at least 120 days before relocating a call center outside their service territory. The bill defines "call center" as a facility where a public utility handles incoming customer communications. An exemption exists for relocations due to a disaster, as defined in Chapter 31 of Title 20.
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- Overview
- Core Provisions
- Implementation
- Impact
- Legal Framework
- Critical Issues
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