California AB1609 mandates customer service chatbot requirements for large private businesses.

California AB1609 introduces regulations for large private businesses with over $500 million in annual revenue. It requires these businesses to offer a simple feature for customers to request a connection to a customer service agent through their platforms. Businesses must make a good faith effort to connect customers to an agent within 15 minutes for requests made via email, web-based forms, or voicemail. They must also ensure customers are not placed on hold or made to wait for more than 15 minutes.

California AB1609 mandates customer service chatbot requirements for large private businesses.

California AB1609 introduces regulations for large private businesses with over $500 million in annual revenue. It requires these businesses to offer a simple feature for customers to request a connection to a customer service agent through their platforms. Businesses must make a good faith effort to connect customers to an agent within 15 minutes for requests made via email, web-based forms, or voicemail. They must also ensure customers are not placed on hold or made to wait for more than 15 minutes.